A. Definitions of personal data?

Personal data is any information that allows you to be identified. The types of personal data SERPO N.V. will collect may include details of your name, address, telephone number, email address, fax number and date of birth.

Sensitive personal data is any sensitive data relating to you, including information about your racial or ethnic origin, political opinion, religious beliefs or other beliefs of a similar nature, membership of a trade union, physical or mental health or conditions, sexual life, commission or alleged commission of any offence or any proceedings for any offence committed or alleged to have been committed by you, the disposal of such proceedings or the sentence of any court in such proceedings.

The practices and procedures SERPO N.V. follow to collect your personal data

SERPO N.V. collect personal data from you through the use of enquiry and registration forms, direct personal contact with you (for example, over the telephone) and every time you email us your details. SERPO N.V. will only use your personal data where it is necessary to do so because it is relevant to SERPO N.V.'s dealings with you or where it is has your consent. SERPO N.V. will not process sensitive personal data about you without your express consent.

SERPO N.V. will only use your personal data in a way that is fair and lawful taking into account your consent, the extent to which it is necessary for SERPO N.V. to use your personal data in its dealings with you and the purposes which are disclosed to you in this Privacy Policy or which are relevant to the reason for your giving your personal data to us.  SERPO N.V. will not sell, trade or rent your personal information to others.

Security of your personal data

SERPO N.V. has in place appropriate technical and organisational security measures to prevent unauthorized or unlawful disclosure or access to or, accidental or unlawful loss of or destruction, or alteration or unauthorised disclosure of or access to, or other damage to your personal data.  These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected. Your securely held personal data will only be accessible by select authorised members of staff within SERPO N.V..

Your rights to your personal data held by SERPO N.V.

SERPO N.V. will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.

During this period, you may contact the SERPO N.V. at any time if you would like to see details of the personal data that we hold about you, details as to the source of that personal data, the purposes for which your personal data are being used, details of the parties with whom we may share your personal data or to ask us to correct, update, supplement or delete this personal data.

SERPO N.V. enforcement of this Privacy Policy

The SERPO N.V. office in Belgium will be able to put you in contact with a person for any questions.  If you have a question or enquiry about this Privacy Policy or a complaint about the way SERPO N.V. has used your personal data you should first contact SERPO N.V..

You can contact us for any questions: SERPO N.V. - Industriepark Noord 26 B-9100 SINT-NIKLAAS - Belgium. Telefhone : + 32 (0)3 780.98.20 or fax op : + 32 (0)3 776.53.69 or by e-mail. For general information about protection of personal data you can contact : Gouvernment of Justice - Belgium (http://www.privacy.fgov.be), Waterloolaan 115 te 1000 Brussels (02/542.72.30)

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