PRIVACY POLICY FOR CUSTOMERS AND BUSINESS RELATIONS OF SERPO NV

 

When you ask for a quote, place an order, fill out a contact form on our website or in general within the framework of our business relationship, you may transmit some personal data to us (name, address, e-mail, telephone number, etc.), which hereinafter will be called ‘Personal Data’.

We use that data to fulfil your request, to execute your order or to place orders ourselves.  

This policy explains what we do with your Personal Data.

If you have any questions when reading this policy, please let us know.

 

Who is responsible for processing your data?

Your Personal Data is included in the files of NV SERPO, with its registered seat at Industriepark-Noord 26, 9100 SINT-NIKLAAS and company registration number 0405.058.736. NV SERPO is responsible for the processing of your Personal Data (i.e. is the Controller).

Mr Herwig COECK, Director, is the representative of the Controller.

 

How do we get your Personal Data?

You provide us with this data when you ask for a quote, place an order, fill out the contact form on our website, during a prospection visit by our representatives and in general within the framework of our business relationship.

 

Which data do we collect?

We collect the following Personal Data from you and/or your contacts:

  • Name
  • Title (gender)
  • Address data
  • E-mail address
  • Telephone number
  • Mobile phone number
  • Bank account information

 

 

On the basis of which legal grounds do we process your data?

Justified interests amongst other things means: supplier management, customer management, management of disputes with customers or suppliers, direct marketing to be sent to our customers and in general getting in touch within the framework of our business relationship.

  • Thirdly, we can process your data if this is necessary to meet legal obligations we have (e.g. fiscal obligations).

 

 

How is your Personal Data stored? 

Your Personal Data is saved in our files on our internal server using the ‘Distripack’ software. The ‘Distripack’ software is accessible only by authorised persons via a password and the storage on our server is secured using the latest technologies. To this end, we call on the services of the IT company NV SDP (with its registered seat at Vijfstraten 57, 9100 SINT-NIKLAAS, and company registration number 0427.735.851). We take appropriate technical and organisational measures to guarantee a level of protection geared to the level of risk.

We assure you that your data will be handled confidentially in accordance with the provisions on the privacy of personal data.

 

How long is your Personal Data kept?

Your Personal Data will be kept for at least as long as this is required by law (e.g. accounting and fiscal obligations) and for as long as it is necessary for the execution of the agreement and we can be held liable for that reason (10 years).

In addition, we will keep your Personal Data for a period of eight years after the last order placed for supplier management, customer management and getting in touch within the framework of our business relationship.

For direct marketing to be sent to our customers, the Personal Data will be kept for five years after the last order placed.

 

For what purposes do we use your Personal Data?

The Personal Data provided by you will only be used for the following purposes:

  1. For the execution of the agreement(s) entered into with you (processing the order, executing the delivery, after-sales service, etc.) and in general for getting in touch with you within the framework of our business relationship.
  2. To send newsletters and advertising and to keep you, the customer, informed of our current offer.
  3. To fulfil our legal obligations (e.g. fiscal obligations).

We handle the Personal Data you provide as confidential information.

We will not publish your Personal Data, will not transmit it or communicate it to third parties in any way, with the exception of third parties who need the Personal Data to execute the agreement(s) entered into with you (e.g. suppliers, payment service providers) or unless we are obliged to do so by law (e.g. to allow fraud to be investigated or to combat fraud).

 

 

 

What rights do you have?

  • Right of access and correction

You have the right of reasonable access to the Personal Data so that you can update, edit or if legally possible remove the data.

  • Right to be forgotten

You have the right to ask that the Personal Data be completely removed from the database of SERPO NV, however only in the cases meant in the law (i.e. the Personal Data is no longer required for the purposes for which it was collected or processed, unlawful processing).

  • Right to limit the processing

Pending a dispute with regard to the processing of the Personal Data, you have the right to request that the processing of the Personal Data be limited.

  • Right to data portability

You have the right to receive the Personal Data provided by you in a structured, commonly used and machine-readable format, if the processing is done to execute the agreement. You also have the right to have that data transmitted to another controller.

  • Execution of your rights

You may execute the above rights as long as you prove your identity by sending a written, dated, motivated and signed request to SERPO NV.

We have a period of one month after receipt of your request to respond to it. This period may be extended to two months depending on the complexity of the request and/or the number of requests.

 

What should I do if I have a complaint?

Naturally, we strive for 100% satisfaction of our customers and business relations. However, if you still have a complaint about the processing of your Personal Data, you can turn to the Data Protection Authority:

Data Protection Authority
Rue de la Presse 35, 1000 Brussels

  +32 (0)2 274 48 00

  +32 (0)2 274 48 35

  contact(at)apd-gba.be

 

Questions or comments?

 

If you have any questions ab out the processing of your personal data or about this privacy policy, please contact us by telephone or e-mail:

  + 32 (0)3 780 98 20

  + 32 (0)3 776 53 69

  serpo@serpo.be